Return & Refund Policy

At Lasfive, all our products are printed on demand, which means they are custom-made specifically for you. For this reason, we do not accept returns. However, your satisfaction is our top priority. We provide a refund or replacement policy for qualifying cases without requiring you to ship the product back to us.

30-Day Support Window

To be eligible for a refund or replacement, you must contact us within 30 days of receiving your item. Please note that requests submitted after this 30-day period will unfortunately not be eligible for assistance.

Eligibility for Refund or Replacement

We offer a full refund or a free replacement (no return necessary) if the product you received meets any of the following conditions:

Manufacturing Defects: Issues related to printing quality, fabric tears, or other production errors.
Incorrect Product: The item received does not match your order in terms of size, color, style, etc.
Shipping Damage: The product was damaged during the transit process.
Non-Delivery: You have not received your order within 30-45 days from the date of purchase.

Non-Eligible Cases

Please be advised that we cannot provide a refund or replacement in the following situations:

Change of Mind: You no longer want the product or changed your mind after the order has been processed or shipped.
Customer-Induced Damage: Misuse, accidental damage, wear and tear, or modifications made to the product.
Used or Washed Items: Products that have been worn, laundered, or used in any way.
Inaccurate Shipping Information: Delivery failure due to an incorrect or incomplete address provided by the customer.
Unclaimed Packages: The recipient was unavailable or failed to collect the package.
Refused or Stolen Goods: The package was refused upon delivery or stolen after being marked as "Delivered" by the carrier.

How to Request a Refund or Replacement

To help us resolve the issue quickly, please follow these steps:

Your Order Number.
A description of the issue you are experiencing.
Clear photos or videos demonstrating the problem.

Confirmation: Once we receive your request, we will review it and notify you of your eligibility for a refund or replacement within 7 days.
Resolution Options: If your request is approved, you may choose one of the following:

Refund: We will process your refund immediately to your original payment method. It usually takes 3-5 days for the funds to appear in your account, depending on your bank.
Replacement: We will produce and ship a replacement item, providing you with a new tracking number within 1-7 days of production.

Important Notes:

No Return Required: Because our products are custom-made, we do not accept returned items. This ensures that no return shipping costs. Once approved, we will handle your refund or replacement without asking you to send the item back.
Inaccurate Information: Lasfive is not responsible for issues arising from incorrect information provided during checkout. Please double-check your details when placing an order.

If you have any questions or need further assistance, please contact our support team at support@lasfive.com.